Raquel has served as the live-in maid for the Valdes family for 23 years. Neither truly a member of the family nor simply a servant, she inhabits an undefined space somewhere in between. Threatened when the family decides to bring on extra help, she engages in a series of increasingly frantic acts to hold on to her position. (Source)
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After 23 years working as housemaid in an upper class Santiago, Chile household, Raquel (Catalina Saavedra) is as much a part of the Valdez family as the wife, husband, and kids she lives with and looks after. (