Down Time

Many of you may have noticed that our site was down for the majority of yesterday. I’m still not sure what happened, but I was alerted that around 10am, people were getting 500 Internal Server Errors. Somewhere between then and 12pm, people started to get redirected to 127.0.0.1.

I contacted 1and1 (our web hosting provider) and the first tier customer support had no idea what was going on. I knew it was still reaching their servers since pages requiring basic auth still prompted for credentials. But afterwards, it’d still redirect you to 127.0.0.1. They told me they were going to escalate the issue. I inquire what the ETA is to fix and they told me they had no idea. I asked when I should call back if the issue is not resolved. At first they told me 24 hours. Then they say it may take up to 48 hours. I was not pleased with the response, but I guess that’s what you get for cheap hosting.

After 12 hours of down time, I decide to move my site onto DreamHost temporarily. During this move, I made some changes that’ll make my life easier if I decide to port it onto another server. It was a good thing I still had shell access to my 1and1 account. Hurray for rsync for making my life super easy. I was also able to access the databases to get the latest updates since our last backup.

I also took some time to move the blog onto it’s own subdomain. All previous links will still work as they’ll be redirected to http://blog.hd-trailers.net/. If you do see broken links or things not working in general, please do report the issue. Having the blog on a different subdomain served a couple purposes:

  1. It allows us to bypass the WordPress cookie for our main catalog.
  2. It allows us to run each site under a different user.

I apologize for any inconvenience this had cause. Maybe it’s time I get a dedicated server.

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